Follow up on the latest improvements and updates.


We announce some updates and improvements. Below are the key updates:
- Addition of Collections to Tracking Pages
Now, you can personalize your tracking pages further by adding collections. This feature allows you to organize and group shipments based on your preferences. image
- Integration with three review apps
We have integrate with three new review apps:
  • Air Reviews
  • Okendo
  • Vitals
With these additions, you can now seamlessly integrate these popular review platforms into your tracking pages, enhancing the customer experience and providing valuable feedback opportunities.
-Improvement on Traditional Tracking Page Display
We have optimized the display effects on traditional tracking pages. These improvements include:
  • Introduction of a new style for tracking details. This can be selected on Track123 > Tracking page > customzie > Tracking details > style: Display with vertical progress bar.
  • Addition of a new style for progress bars. This can be selected on Track123 > Tracking page > customzie > Style > Status bar style: Minimalist.
  • Implementation of dynamic effects for progress bars. This is work automatically.
We believe that these updates will enhance your experience with Track123, providing you with more control, functionality, and visual appeal. As always, we welcome your feedback and suggestions as we continue to improve and evolve our platform.
This update focuses on Analysis. Track123 will provide you with more comprehensive metrics for Process Time Analysis and Exception Status Analysis.
Process Time Analysis
Through this analysis, you can extract various key metrics, including:
  1. Order processing times: The time taken from customer order placement to product shipment.
  2. Order-to-delivery time: The time between order placement and the customer receiving the package.
You can offer your customers accurate estimated shipping times and estimated delivery time with these metrics.
Exception Status Analysis
Through this analysis, you can extract various key metrics, including:
  1. Order exception rates
  2. The number of exception orders
  3. The number of Orders returned
  4. The number of Orders damaged or lost
  5. Time, quantity, and distribution of exceptions caused by specific reasons.
  6. Top five carriers with the highest number of exception orders.
  7. Top five destinations with the highest number of exception orders.
These insightful metrics will empower your team to proactively manage exceptions, optimize processes, and enhance overall customer satisfaction.
If you have any questions or require further assistance in navigating these new features, please do not hesitate to reach out to our support team.
We've launched a new tracking page outlook to offer you a sleek, modern, and more intuitive design. You have more choices now!
We understand that personalization matters, and that's why we're introducing the ability to add custom background images to the new tracking page. You can add the background on Track123 > Tracking page > customize your tracking page.
We're excited to bring you some changes in the latest update. Here's a brief overview of the key updates on this version.
- Traditional Template: Dark Mode
The Traditional template now includes a user-friendly dark mode. If you prefer a darker interface, you can change your tracking page to dark mode via this path.
Track123 > Tracking page(on the left sidebar) > customize > Style.
- Modern Template: add menu item
You can add up to 5 menu items to your moderm tracking page now. The updated navigation system is designed to make it more seamless for your customers to explore more on your store. Follow this path to add the menu:
Track123 > Tracking page(on the left sidebar) > customize > Menu item.
Thank you for your continued support, and we look forward to bringing you more exciting updates in the future. If you have any feedback or suggestions, please feel free to reach out to us. Happy exploring!
We're thrilled to announce some significant updates on track123 that are designed to enhance your overall experience. Here's what's new:
- Multilingual Email Support
Communicate with your customers effortlessly in their preferred language! Track123 now supports multiple languages in emails. The content of emails will dynamically switch based on the language preference of your customers, making communication more personalized and accessible.
- Discount Code Functionality
Introducing a powerful new feature! You can now easily include discount codes directly within your track123 emails. Boost engagement and drive sales by offering special promotions to your customers. Make your emails not just informative, but also rewarding!
- Enhanced Klaviyo Integration with Product Images
Take your Klaviyo emails to the next level! track123 has added a new variable that automatically sends product images to Klaviyo. You can use this feature to seamlessly include product images in your Klaviyo emails. Check the variables in this article.
These updates aim to deliver a personalized and compelling experience to your customers. We hope you enjoy using these new features! As always, your feedback is invaluable to us, so please let us know if you have any feedback.
- Tracking Page Module Update.
The Tracking Page module has undergone an update in its interaction design. The new interaction helps you easily customize your tracking page.
- Mobile adaptive optimization
We have significantly optimized the app's mobile device compatibility, allowing you to easily use Track123 services within the Shopify mobile app.
- Add two more metrics.
We've added two more metrics: Delivery Date and Pickup Date. These metrics allow for a more precise assessment of carriers' pickup and transportation efficiency, ensuring a continuous partnership with high-quality carriers.
Pickup date:
It refers to the date on which the shipment is picked by the carrier for delivery.
Delivery date
: It refers to the date on which the shipment is delivered to the customer.
-Order Page Interaction update.
We've modified the interaction on the Order page, moving away from the previous drawer pop-up when clicking on an order. Instead, details are now displayed on a new page, offering users a more straightforward view of order-related information.
- Allow users to check the email sending history.
If you use Track123 to email your customers with status updates, you will now see an email icon next to the trajectory. This indicates that we sent an email at that specific point.
- 7-Day Trial.
We've introduced a 7-day trial feature, allowing users more time to fully experience the powerful features of Track123. During this period, you can thoroughly explore our system, ensuring it aligns perfectly with your needs.
Your feedback and suggestions are invaluable, please don't hesitate to reach out if you have any feedback.
Hi, We appreciate your continued support and trust in Track123. In this latest version, we have introduced new features and improvements to enhance your user experience and operational efficiency. Here's what's new in this update:
- Self-Notification Module for Emails
This new feature allows you to set up self-notifications. Now, when orders are in a special status, you can receive notifications and take prompt action. What's more, in the recipient field, you can configure up to 5 different recipients. Stay informed and ensure timely responses with this powerful addition.
- Mail HTML Editor Toggle Button
For those who prefer a versatile email editor, we have added a toggle button for switching between the text and HTML editors. This new feature provides greater customization of your email templates.
- Case-Insensitive Tracking Page Order Numbers
To streamline the user experience, we have removed the case sensitivity for order numbers on the tracking page. Your customers can now freely tracking by entering order numbers without worrying about case distinctions.
- Add one more Blacklist Word for Dropshipping Mode: CN
In response to the frequent appearance of "CN" in the tracking details of carriers like Yunexpress, Track123 have automatically added "CN" to the blacklist when you activate dropshipping mode.
- Exclude product in EDD Module
We've added a new module that allows you to exclude specific products. With this feature, you can control which products not display the estimated delivery date.
- Custom Favicon
You now can upload the image and customize the Favicon for the modern style tracking page.
Your feedback and suggestions are invaluable, please don't hesitate to reach out if you have any feedback.
You can enable this feature in
Settings >> Notification
The email editor makes it easy to customize your email templates.
If you have any questions or feedback, please don't hesitate to contact us.
Best regards,
Alex from Track123
Here is what it looks like:
You can enable this feature in
Page Editor
Note: Currently checkpoint translation is only available for the Advanced plan.
  • Now you can add an EDD widget to your product page, check this doc for more info.
  • Set estimated delivery times based on product collections.
If you have any questions or feedback, please don't hesitate to contact us.
Best regards,
Alex from Track123
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