We’re excited to introduce a brand-new Shipment Analytics report in Track123! This feature gives you a comprehensive view of your shipments’ performance over time, helping you quickly spot issues and optimize your shipping operations.

The Track Shipments Over Time bar chart is the centerpiece of the new analytics report. It allows you to visualize shipment trends over the last 30 days and provides an intuitive way to monitor your shipping performance.

Each bar represents orders created on a specific day, with the height showing the percentage of shipments in a particular status. The Y-axis is fixed at 100% to allow easy comparison across days.

: By visualizing the trends, you can quickly identify patterns, spikes, or delays. For example, a sudden increase in Pending or Problem shipments may indicate carrier delays or processing issues that require immediate attention.

The Total Shipments by Status is now displayed as a stacked bar chart, giving you a clear view of the composition of shipments for each day.

The stacked bar format allows you to see both daily shipment volume and the distribution of statuses at the same time. You can quickly identify days with unusually high problem or pending shipments.

Donut chart showing shipment breakdown.

Highlights carriers handling the most shipments.

With Track Shipments Over Time and Total Shipments by Status, you can visualize shipment health, detect problems early, and make informed decisions to ensure smooth and reliable delivery operations.

We’re excited to announce the latest updates to Track123 that give you even more flexibility and control over your post-purchase experience.

Your tracking page is now more customizable than ever. We’ve introduced that allow you to embed engaging content directly on the page. This module supports:

To make it even more powerful, the Sort Sections feature enables you to drag and drop modules, so you can decide the exact order in which they appear.

👉 See the screenshot below to explore how the new module looks on a live tracking page.

We’ve added more control over which orders are synced to Track123. You can now choose specific sales channels whose orders you want to track in .

For example, you may want to include Online Store orders but exclude those from TikTok or Shop.

With these improvements, Track123 empowers you to create a more branded, organized, and customer-focused tracking experience—tailored entirely to your business needs.

Feel free to contact us if you need any help:)

Track123 now supports shipment tracking with .

Your customers can view real-time updates for their Royal Mail orders right inside the tracking page.

👉 Please note: Only shipments that still have active tracking updates will receive new updates. Older shipments with no further activity won’t be updated.

Start giving your customers more visibility on their Royal Mail deliveries today!

We have added two new updates to make your tracking page more accurate and easier to manage:

You can now set different transit times for each shipping method， This makes your EDD more accurate and helps you give customers better delivery time estimates.

A new Sort sections tool lets you change the order of modules by dragging them in the editor. The order you choose will appear the same on the live tracking page, so you can arrange it exactly how you want.

These updates help you give customers a clearer and more personalized tracking experience.

If you have any questions or feedback, feel free to reach out to the team.

We’re excited to announce new features and improvements designed to help you manage your shipments more efficiently.

Managing a large number of tracking numbers can be overwhelming — that’s why we’ve launched our new AI Order Filtering feature.

Now, instead of manually clicking through dozens of filter options, users can simply use natural language queries (like “orders delayed over 5 days” or “packages stuck in transit”) to find exactly what they need — instantly.

This is a powerful, all-in-one search tool that lets you find anything inside the Track123 app in seconds. Whether you're looking for an order, a tracking number, a customer profile, or even a specific feature or setting in the app, this new search bar makes it faster and easier than ever.

We’ve improved how Estimated Delivery Dates (EDD) work, giving you more control over what gets shown to customers.

Now you can decide whether to use the carrier's EDD or your own custom EDD. Just set your preference, and that date will be shown across your tracking page, emails, and order status page.

When a package isn’t delivered by the expected date, you can now choose how to handle it:

That's all! As always, we’re working to make Track123 smarter, faster, and more customizable — so you can focus on scaling your business.

If you have any questions or feedback, feel free to reach out to the team.

Track123 now supports a Shopify App API that lets you access order and tracking data directly from your connected Shopify store.

With this API, you can:

🔐 How to get your API key:

Go to Track123 > Settings > API & Webhook

For more details, please refer to the help article.

If you have any questions or need help, feel free to reach out to our support team.

We’re excited to share the latest improvements we’ve made to enhance your experience with Track123:

To improve email deliverability, you can now verify your own email domain directly within . This helps ensure your emails look more professional and are less likely to be flagged as spam.

We now support syncing more detailed tracking statuses with your Shopify store, allowing you to keep your customers better informed.

The newly supported statuses include:

For example:

Our email module now supports 12 additional languages, enabling you to better communicate with international customers:

If you have any questions or need help enabling these features, feel free to reach out to our support team.

We’re excited to announce that the Instagram Feed feature is now back online! 🎉

You can now showcase your Instagram content directly on your tracking page, helping you connect with your customers, boost brand engagement, and build trust through real-time social proof.

✨ To turn on this feature, please go to:

Track123 > Tracking page > Customize > Instagram feed ⚙️

Start displaying your best content today and turn your tracking page into a powerful branding tool!

We are excited to introduce new features and improvements in the latest update for Track123. Below are the key updates and enhancements:

Track123 now automatically adds tags to Shopify orders that are processed through our app. This feature makes it easier for you to track and manage orders that have been processed through Track123. You can view the tagged orders in the following locations:

We've added a new block to the Shopify Customer Module. When checking customer details, you'll now be able to view their historical tracking information.

We hope these new features enhance your experience with Track123 and provide you with the tools to better serve your customers. Stay tuned for more updates!

If you have any questions or need assistance, feel free to reach out to our support team.

Great news! Track123 is now Built for Shopify certified—guaranteeing seamless, secure order tracking that meets Shopify's highest standards for quality and reliability.