Apply to pending orders

You may find some of your orders always stay in pending status on the app while they have been in transit or delivered actually. That's because the orders are matched to the incorrect carriers.

To solve this problem, we launch a new feature:

You could add the carriers you work with to the active list and click the button Apply to pending orders.

Our system will match the tracking numbers and carriers based on the active carriers again.

To see more details and steps, please click How the carrier matching works?