This update focuses on Analysis. Track123 will provide you with more comprehensive metrics for Process Time Analysis and Exception Status Analysis.
Process Time Analysis
Through this analysis, you can extract various key metrics, including:
- Order processing times: The time taken from customer order placement to product shipment.
- Order-to-delivery time: The time between order placement and the customer receiving the package.
You can offer your customers accurate estimated shipping times and estimated delivery time with these metrics.
Exception Status Analysis
Through this analysis, you can extract various key metrics, including:
- Order exception rates
- The number of exception orders
- The number of Orders returned
- The number of Orders damaged or lost
- Time, quantity, and distribution of exceptions caused by specific reasons.
- Top five carriers with the highest number of exception orders.
- Top five destinations with the highest number of exception orders.
These insightful metrics will empower your team to proactively manage exceptions, optimize processes, and enhance overall customer satisfaction.
If you have any questions or require further assistance in navigating these new features, please do not hesitate to reach out to our support team.