Sometimes a package has a generic status (like "Exception" or "Pending"), and customers get anxious because they don't understand what is happening.

It would be amazing to have a dedicated text field in the admin panel where we can type a custom message/note for the customer (e.g., "Customs delay - your package is safe and expected to clear in 2 days"). This message should display directly on their specific tracking page.

This would drastically reduce customer support tickets and build more trust during unexpected shipping delays.

Let it be for the basic track123 plan